Automate the support and follow-up that scales with orders.
As order volume grows, so does the support load. We automate the routine conversations and keep your store, help desk and marketing tools in sync.
Where e-commerce teams lose time and revenue
What we automate for you
Automated flows on chat, WhatsApp and email answer the routine questions — where's my order, how do I return this, do you ship here — using live data from your store and shipping provider. Abandoned-cart and post-purchase sequences run automatically, and integrations keep customer and order data consistent across every system. Anything unusual goes to a human with full context.
- Automated support for order status, returns, shipping and product questions
- Cart-recovery and post-purchase sequences across email and WhatsApp
- Live order and shipping data pulled into every conversation
- Store, help desk and marketing tools kept in sync
How a lead becomes a booked appointment
A customer message to a resolved conversation, with systems updated and humans looped in only when needed.
- 01Customer messageChat, WhatsApp, email or social
- 02AI classificationOrder status, returns, shipping, product, other
- 03Live data lookupOrder, tracking and account details
- 04Resolve or routeAnswer automatically or hand to an agent
- 05Systems syncedHelp desk, store and CRM updated
What this looks like day to day
Order-status deflection
A customer asks 'where's my order' on WhatsApp. The automation pulls the tracking link and delivery estimate and replies instantly — no ticket created.
Cart recovery
An abandoned cart triggers a sequence: a reminder, then a follow-up with a support offer, timed and channel-matched to the customer.
Returns handling
A return request is checked against policy, a label is issued automatically for eligible items, and edge cases are routed to an agent.
Services we bring to e-commerce
WhatsApp Automation
Automated WhatsApp conversations for lead capture, support and reminders.
Workflow Automation
Automate multi-step processes across n8n, Make, Zapier and custom code.
API Integration
Connect the systems you already run into one reliable data flow.
CRM Automation
Keep your CRM accurate automatically — no more manual data entry.
What changes after launch
Qualitative outcomes teams see. We agree the numbers that matter to you in discovery.
- Routine tickets deflected before they reach the team
- Faster replies across every channel
- More recovered carts and repeat purchases
- One consistent view of each customer
- Support that scales with orders, not headcount
E-commerce — common questions
Can’t find what you need? Send us the details and we’ll answer directly.
Bring this to your e-commerce business
Tell us how enquiries and bookings work for you today. We'll map the automation, the integrations and a timeline — no obligation.