An AI receptionist that books straight into ServiceTitan.
Your CSRs already live in ServiceTitan. We connect an AI voice agent to it, so after-hours and overflow calls end with a customer record and a booking on the board — not a voicemail someone has to return in the morning.
What you need
- An active ServiceTitan account with admin access to approve integrations
- Your job types, business units and booking rules
- A phone setup that can forward unanswered or after-hours calls
What the AI agent does in ServiceTitan
Recognizes existing customers
Looks up the caller's phone number, greets returning customers by name and confirms the service address on file instead of asking for everything again.
Creates bookings or jobs
Sends the call to your Bookings queue for a CSR to confirm, or books the job directly into an open slot — whichever matches how your office works.
Uses your job types and business units
Maps what the caller describes to your own job types, campaigns and business units so reporting and dispatch stay clean.
Tracks the call source
Tags calls by campaign and records the summary, so you can see which marketing channel the AI-booked calls came from.
How a call becomes a booking
From an after-hours call to a booking your dispatcher sees first thing — with emergencies sent to the on-call tech straight away.
- 01Customer callsOverflow, after-hours or missed call
- 02Customer lookupPhone number matched in ServiceTitan
- 03TriageJob type, urgency and service address
- 04Booking or jobCreated in ServiceTitan with call notes
- 05Text confirmationArrival window sent to the customer
Getting connected to ServiceTitan
Map your call flow
We go through your job types, business units, service area, emergency rules and how CSRs book today.
Connect your account
Your ServiceTitan admin approves our integration's access to your tenant. We only request the permissions the agent needs.
Test with real scenarios
We run test calls for new customers, existing customers, emergencies and out-of-area requests before anything goes live.
Go live on overflow first
Most teams start with after-hours and overflow, then widen coverage once they've reviewed the calls.
What's involved
ServiceTitan integration — common questions
Can’t find what you need? Send us the details and we’ll answer directly.
ServiceTitan is a trademark of its respective owner. Krish Apps Lab is an independent company and is not affiliated with, sponsored by or endorsed by ServiceTitan.
Connect an AI receptionist to ServiceTitan
Tell us how calls and bookings work for you today. We'll map the call flow, the integration and a timeline — no obligation.